Privacy policy

At Ursula Alcaino · Orfebrería, we protect your personal information and handle it with respect, in accordance with Chilean laws on privacy and personal data protection.

What Information We Receive

This site does not have user accounts, forms, or a shopping cart, and it does not ask you for any information to browse it. The only information we receive is what you choose to share when you contact us via WhatsApp, Instagram, or email—for example, your name, phone number, email address, or shipping address.

What We Use It For

We use this information solely to respond to your inquiries, process your purchase and shipment, and comply with our legal and tax obligations. We do not sell it or use it to send you third-party advertising.

Cookies and Analytics

This site stores a language preference in your browser to display the page in the language you selected. Additionally, if you accept it in the cookie notice, we use Google Analytics to measure, on an aggregated basis, how many people visit the site and which pages they view, in order to improve it. Google Analytics uses first-party cookies (_ga), may process data on servers outside of Chile, and operates with anonymized IP addresses. We do not use advertising cookies. If you do not accept them, no tracking tools will be loaded. You can change your settings at any time via “Cookie Preferences” at the bottom of the page, or clear cookies from your browser.

Technical Data

Like any website, the server that hosts this site may temporarily log technical data about your visit (such as your IP address, browser, and the date and time of access) for security and operational purposes. We do not use these logs to identify you.

Who We Share Your Data With

We may share strictly necessary data with the services that make your purchase possible, such as the shipping company that delivers your order or your payment provider. The messaging platforms you use to contact us (WhatsApp, Instagram, and your email provider) process the data in accordance with their own privacy policies and may store it outside of Chile.

How Long We Retain Them

We retain conversations and purchase data for as long as necessary to assist you, provide you with a warranty, and comply with legal and tax obligations. If you simply contacted us for information, we delete the data once it is no longer needed.

Your Rights

You may request access to your data, have it corrected or deleted, or object to its processing by writing to us at the contact email address listed at the bottom of this page. We will respond within the timeframes established by law.

Minors

This site is not intended for minors. If you are a minor, please ask your parent or guardian to contact us.

Changes to This Policy

We may update this policy as needed. The current version is always the one posted on this page.